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Frequently Asked Questions
Order process
Ordering your favorite clothing items at Like Charlie is easy and fast. Follow these steps to place an order:
- Browse our collection: Explore our range of stylish clothing on our website. Use the convenient categories or search function to quickly find what you're looking for.
- Select your items: Click on the desired clothing items to view more details. Choose the preferred size and add the items to your cart by clicking the 'Add to Cart' button.
- Review your cart: Once you're done shopping, go to your cart, where you'll see an overview of your selected items. Here, you can adjust quantities or remove items if needed.
- Enter your details: Click 'Proceed to Checkout' to go to the checkout process. Fill in your shipping address, billing details, and any discount codes if applicable.
- Choose your payment method: Select the desired payment method from the available options. We accept various payment methods for your convenience.
- Confirm and place your order: Review your order, including selected items, shipping details, and payment information. If everything is correct, click 'Place Order' to complete your purchase.
- Receive an order confirmation: Once your order is placed, you'll receive an order confirmation via email with all the details. Keep an eye on your email for further updates on the status of your order.
At Like Charlie, we understand that plans can change. Here's what you need to know about modifying or canceling your order:
- Making Changes: Unfortunately, we cannot guarantee the ability to make changes to an order once it's been placed. Please ensure that you carefully review all items and details before finalizing your order.
- Canceling an Order: If you wish to cancel your order, please contact our customer service immediately. We will do our best to assist you, but please be aware that we have a fast order processing system. If your order has already been shipped, we may not be able to cancel it.
- Contacting Us: If you need to make changes or cancel your order, please reach out to us as soon as possible at management@likecharlieclothing.com. Include your order number and details of the changes you'd like to make. Our team will handle your request as quickly as possible.
- Returns After Receipt: If you still wish to make changes after receiving your order, consider returning the items following our return policy. After receiving the returned items, you can place a new order with the desired items.
For any questions or uncertainties, we are always here to assist you. Thank you for your understanding!
At Like Charlie, we aim to provide you with a seamless shopping experience, including the convenience of tracking your order. Follow these simple steps to check the status of your order:
- Order Confirmation: After placing your order, you will receive an order confirmation via email. This confirmation includes your order number and other important details.
- Shipping Confirmation: Once your order leaves our warehouse, you will receive a shipping confirmation with tracking information. It includes a link to the delivery platform, where you can track the progress of your package in real-time.
- My Account: If you are a registered user, log in to your account on our website. Go to the 'My Orders' section to view the status of all your orders, including tracking information.
- Haven't Received an Email? Check your spam or junk folder if you haven't received emails. If you still can't find information, feel free to contact our customer service at management@likecharlieclothing.com.
Need Further Assistance? If you have questions about delivery or encounter issues with tracking information, don't hesitate to reach out to our customer service. We are ready to assist you.
Thank you for choosing Like Charlie. We hope you look forward to receiving your order and are here to help with any questions.
At Like Charlie, we strive to ensure that our customers always have access to their favorite items. If an item is (temporarily) out of stock, here are a few steps you can follow:
- Check the website regularly: Our inventory is regularly updated. Keep an eye on our website for any updates regarding the availability of the desired item.
- Contact Customer Service: If you need urgent assistance or more information about the expected restock date, please contact our customer service at management@likecharlieclothing.com. Our team is ready to assist you and provide you with the most up-to-date information.
- Explore Alternatives: Consider similar items from our collection as an alternative. Our wide selection may offer other stylish options that meet your expectations.
- Stay Informed: Subscribe to our newsletter or follow us on social media to stay informed about new collections, restocks, and exclusive offers.
We understand that it can be disappointing when an item is out of stock, but we appreciate your patience and loyalty. Thank you for choosing Like Charlie, and we look forward to helping you find the perfect pieces for your style."
Size and fit
At Like Charlie, we want to ensure that your clothing fits perfectly, making you look and feel confident. Here are some guidelines to help you determine the right size:
- Check our advice: On each product page of our website under 'What is my size?' you will find our advice. Since every body is unique, consider what size you think you need. View the height and body structure: On each product page of our website under 'What is my size?' you will find the height of the models.
- Contact our customer service: If you still have doubts or need personal advice, feel free to contact our customer service at management@likecharlieclothing.com. Our team is ready to answer all your questions and assist you in choosing the right size.
Remember that the fit may vary between different garments and styles, so it's always good to consult the information for each item. We want you to be satisfied with your purchase, and our customer service is here to support you in finding the perfect size.
At Like Charlie, we understand that it can sometimes happen that a clothing item doesn't have the perfect fit. Here are the steps you can follow if you find that an item doesn't fit:
- Check the return policy: Review our return policy on our website to see the options available for returning items that don't meet your expectations. Make sure to return the item in its original condition and packaging.
- Initiate the return process: If the clothing item doesn't fit and you want to return it, follow the instructions on our website for returning items. This often includes filling out a return form and mailing the item back yourself.
- Contact customer service: If you need assistance with the return or have questions about exchanging for a different size, feel free to contact our customer service at management@likecharlieclothing.com. We are ready to assist you and resolve any issues.
Please note that we do our best to make the return process as smooth as possible, and we aim to ensure your satisfaction with your purchase from Like Charlie. Thank you for choosing our brand, and we look forward to assisting you further.
At Like Charlie, we strive to provide a consistent fit according to international sizes. We base our size charts on common international standards, but it's important to note that fits may vary between different brands and styles.
To ensure you choose the right size, we recommend consulting the 'What is my size?' section on each product page. Here, you'll find information about the models' heights and our advice.
If you have doubts about which size to choose or if you have specific questions about the fit of a particular item, don't hesitate to contact our customer service at management@likecharlieclothing.com. Our team is ready to assist you and provide advice to ensure you find the perfect fit.
We aim to provide a satisfying shopping experience, and your satisfaction with the fit of our clothing is our priority. Thank you for choosing Like Charlie, and we hope you enjoy your new clothing in the perfect size.
Shipping and delivery
At Like Charlie, we aim to be transparent about our shipping costs, ensuring you are fully aware of the total expenses for your purchase. Here are the details regarding our shipping costs:
- Standard Shipping: For standard shipping within the Netherlands, we charge a fixed rate of 5.95. These costs are automatically added to your order during the checkout process.
- Free Shipping: For orders over 60 euros, we offer free shipping within the Netherlands. This is automatically applied to eligible orders and is displayed during checkout.
- International Shipping: International shipments may have different rates depending on your location. The exact costs will be displayed during checkout, providing you with full awareness of the shipping expenses.
- Tracking Shipment: Regardless of the shipping method, you can track your order with the provided tracking information. Once your order is shipped, you will receive an email with a link to the delivery status.
For any questions about shipping costs or if you need specific information, please feel free to contact our customer service at management@likecharlieclothing.com. We are ready to assist you and ensure you have an enjoyable shopping experience at Like Charlie.
Thank you for choosing our brand, and we look forward to delivering your order to you soon!
Yes, at Like Charlie, we ship worldwide to ensure that our customers around the globe can enjoy our stylish clothing. Whether you are in the Netherlands or on the other side of the world, we want to make sure you can receive your favorite items.
Here are some key points regarding international shipping:
- International Shipping Costs: The shipping costs for international orders vary depending on your location. During checkout, the exact shipping costs will be displayed before you place your order.
- Customs and Import Duties: Please note that customs and import duties may apply to international shipments. These costs are the responsibility of the recipient and may vary depending on the country you are in.
- Delivery Time: The delivery time for international orders may vary based on your location and local customs procedures. During checkout, we provide an estimated delivery time.
- Tracking International Shipments: Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the progress of your international shipment.
If you have specific questions about international shipping or need more information about availability in your region, feel free to contact our customer service at management@likecharlieclothing.com.
Thank you for exploring the world of Like Charlie! We look forward to delivering your order anywhere in the world.
At Like Charlie, we understand that you're eager to receive your new clothing as soon as possible. However, the delivery time varies depending on various factors, including your location and the selected shipping method. Here are some general guidelines:
- Standard Shipping: For standard shipping within the Netherlands, the estimated delivery time is typically between 1 and 4 business days after dispatch.
- International Shipping: For international orders, the delivery time varies depending on your location and local customs procedures. The estimated delivery time can range between 3 and 14 business days after dispatch.
- Delays and Holidays: Please note that the delivery time may be affected by unforeseen circumstances, such as holidays or logistical challenges. We strive to process and ship your order as quickly as possible.
- Tracking Your Order: Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.
For more specific information about the estimated delivery time for your order, please refer to the tracking information in the email or contact our customer service at management@likecharlieclothing.com.
We appreciate your patience and look forward to delivering your new pieces to you soon. Thank you for choosing Like Charlie!
At Like Charlie, we understand that it can be frustrating if your order doesn't arrive on time. Here are steps you can take if you think there is an issue with the delivery:
- Check the tracking information: Refer to the tracking information you received via email to view the current status of your order. There may be more details available about the location and estimated arrival time.
- Contact the carrier: If the tracking information doesn't provide clarity, contact the carrier. They can provide more information about the status of your package and any delays.
- Verify your shipping address: Ensure that the shipping address on your order is correct. Sometimes issues can arise due to an incorrectly entered address.
- Wait a few days: Sometimes delays can occur due to unforeseen circumstances. Give it a few extra days before reaching out to our customer service.
- Contact our customer service: If your order still hasn't arrived, and you have concerns, please contact our customer service at management@likecharlieclothing.com. Don't forget to mention your order number and any relevant details. We will do our best to investigate and resolve the issue.
At Like Charlie, your satisfaction is our priority, and we will do everything we can to ensure you receive your order. Thank you for your patience and understanding.
Returns and Exchanges
At Like Charlie, we strive to ensure that you are satisfied with your purchase. However, if you are not entirely satisfied or if there is an issue with your order, we have a return policy designed to make the process smooth and customer-friendly. Here are the key points:
- Return Period: You have 30 days from the receipt of your order to request a return. Ensure that the items are in unworn condition and still have all original labels and packaging.
- Initiate Return Process: To start a return, follow the instructions on our website.
- Refund or Exchange: Once we receive and inspect the returned items, we will proceed with a refund of the purchase amount or an exchange, depending on your preference.
- Excluded Items: Please note that some items, such as underwear or personalized items, may not qualify for return due to hygiene or customization reasons. Check our return policy on the website for specific exclusions.
For more detailed information and to initiate the return process, refer to our complete return policy on our website. If you have further questions or need assistance with the return process, do not hesitate to contact our customer service. We are ready to assist you and ensure you have a positive experience with Like Charlie.
At Like Charlie, we understand that it's sometimes necessary to return or exchange an item. We want to ensure that this process is smooth and easy. Follow these steps to return or exchange an item:
- Initiate the return process: Visit our website and navigate to the return information page. Here, you'll find detailed instructions on how to request a return.
- Package the item: Place the item you want to return or exchange back into the original packaging, if possible. Ensure that the item is unworn and includes all original labels and packaging.
- Ship the package: Send the package back according to the provided instructions.
- Wait for processing: Once we receive and inspect the returned item, we'll proceed with processing the return or exchange. You'll receive an email notification once this is completed.
For more specific information and to initiate the return process, refer to our comprehensive return policy on our website. If you have further questions, feel free to contact our customer service. We're here to assist you and ensure your satisfaction with your experience at Like Charlie.
At Like Charlie, we regret if you have received a damaged or defective item, and we want to resolve this issue for you as quickly as possible. Please follow these steps:
- Report it immediately: Contact our customer service at management@likecharlieclothing.com immediately upon receipt to report the problem. Make sure to include your order number, a description of the damage or defect, and photos of the relevant item.
- Wait for instructions: Our customer service team will provide instructions on how to proceed as quickly as possible. This may include providing additional information or returning the damaged item.
- Return the item if necessary: If a return is necessary, follow the provided instructions. We will ensure that you incur no additional costs related to the return of a damaged or defective item.
- Assessment and solution: Once we receive the damaged or defective item, we will thoroughly assess it. Based on our assessment, we will offer an appropriate solution, such as a replacement or refund.
- Replacement or refund: If the item cannot be repaired or replaced, we will give you the choice between a new, equivalent item or a full refund.
At Like Charlie, we strive to address any issues with damaged or defective items quickly and efficiently. We appreciate your understanding and cooperation in reporting such matters, and we do our best to ensure your satisfaction with the resolution of your complaint.
Product information
At Like Charlie, we are dedicated to sustainability and strive to make responsible choices regarding our materials. We understand the importance of sustainability for both our customers and the planet. Here are some features of our sustainable materials:
- Organic cotton: We use organic cotton in many of our garments. Organic cotton is grown without the use of harmful chemicals, resulting in a more environmentally friendly and healthier cotton production.
- Ethical production: We collaborate with production partners who adhere to ethical standards and environmentally conscious practices. This includes minimizing waste, using eco-friendly packaging, and promoting safe and fair working conditions.
- Transparency: We aim for transparency regarding our materials and production processes. In the product specifications, you may find more detailed information about the origin and characteristics of the materials we use.
- Continuous improvement: At Like Charlie, we remain committed to sustainability and strive for continuous improvement. We continually explore new opportunities and approaches to reduce our environmental impact.
We understand that sustainability is important to many of our customers, and we are dedicated to delivering quality, stylish clothing in a way that respects the environment. If you have specific questions about the sustainability of certain items, feel free to contact us at management@likecharlieclothing.com. Thank you for being part of our commitment to a sustainable future!
Het verschil tussen traditioneel katoen en biologisch katoen ligt in de manier waarop ze geteeld worden, met aanzienlijke gevolgen voor zowel het milieu als onze gezondheid.
Traditioneel katoen wordt geteeld in een proces dat intensief gebruikmaakt van chemische bestrijdingsmiddelen en kunstmest. Dit leidt tot bodemdegradatie en vereist grote hoeveelheden water, wat de grond op de lange termijn minder vruchtbaar maakt. Ook worden chemische middelen gebruikt om de katoenbollen te helpen scheiden van de plant, wat extra stress legt op het milieu.
Biologisch katoen, daarentegen, wordt geteeld met methodes die een lage impact hebben op het milieu. Natuurlijke bestrijdingsmiddelen vervangen de chemische varianten, waardoor de bodem gezond en vruchtbaar blijft. Wisselteelt is een veelvoorkomende praktijk, waarbij verschillende gewassen elkaar afwisselen om de grond te verrijken en plagen natuurlijk te beheersen. Dit resulteert in een productieproces dat ongeveer 60% minder water verbruikt dan de teelt van conventioneel katoen.
Voor de boeren en arbeiders op de velden betekent biologisch katoen een veiligere en gezondere werkomgeving, vrij van dagelijkse blootstelling aan schadelijke stoffen. En voor de consument? Biologisch katoen is vaak zachter, ademender en hypoallergeen, waardoor het een uitstekende keuze is voor mensen met een gevoelige huid of allergieën.
Terwijl biologisch katoen meer voordelen biedt, is het ook waar dat het duurder kan zijn en dat de productie langer duurt, vanwege de afwezigheid van chemische groeiversnellers. De hogere vraag naar biologisch katoen heeft ook geleid tot beperkingen in het aanbod. Toch wegen voor veel mensen de milieuvriendelijke en gezondheidsvoordelen op tegen de hogere kosten en beperkingen.
In het kort, door te kiezen voor biologisch katoen ondersteun je duurzame landbouwpraktijken, een gezonder ecosysteem, en draag je bij aan een betere kwaliteit van leven voor de arbeiders in de katoenindustrie.
At Like Charlie, we prioritize the quality of our clothing, and we take various measures to ensure that each garment meets our strict standards. Here's how we guarantee quality:
- Selection of materials: We carefully choose high-quality materials that are not only durable but also feel comfortable and have a long lifespan. These materials undergo thorough testing to ensure they meet our quality standards.
- Ethical production partners: We collaborate with reputable production partners who adhere to ethical standards. These partners are selected based on their craftsmanship, experience, and dedication to quality.
- Strict quality controls: Every garment undergoes strict quality controls during various stages of the production process. This includes inspections of raw materials, production checks, and final inspections before items are shipped.
- Customer feedback: We listen to our customers' feedback and take it seriously. Any comments or concerns about the quality of our clothing are carefully analyzed, and if necessary, corrective actions are taken.
- Sustainability and longevity: By investing in sustainable materials and high-quality production processes, we aim for garments that are not only of high quality but also have a longer lifespan, contributing to a more sustainable fashion.
At Like Charlie, we understand that quality is essential for a positive customer experience. We take pride in the quality of our clothing and continuously strive to maintain and improve our standards.
At Like Charlie, we strive to represent the colors of our clothing as accurately as possible on our website. We understand that online shopping heavily relies on visual presentation, and we do our best to provide a realistic display of colors. Here are some points to keep in mind:
- Display variations: Please note that the colors you see on your screen may vary depending on the settings and calibration of your monitor. As a result, there may be a slight difference between the colors shown on the website and the actual colors of the garment.
- Customer feedback: We value the feedback from our customers. If you have specific questions about the color of a particular item, you can contact our customer service at management@likecharlieclothing.com. Our team is ready to assist you and answer any questions about colors.
- Return policy: If you receive an item and are not satisfied with the color, you can use our return policy to send the item back or exchange it. Make sure the item is in unworn condition and still has all original labels and packaging.
At Like Charlie, we make every effort to present a clear picture of our clothing, including accurate color representation. We appreciate your understanding, and if you have further questions, feel free to reach out.
Customer Service
At Like Charlie, we want to ensure that you receive the best support. Here are the ways you can contact our customer service:
- Email: The fastest way to reach out is through email. Send your questions, comments, or requests to our customer service team at management@likecharlieclothing.com. Please include your name, order number, and a detailed description of your question or issue so we can assist you as efficiently as possible.
- Contact Form: On our website, you'll find a contact form that you can fill out. Here, you can leave your details and message, and our customer service team will respond as soon as possible.
- Social Media: Follow us on our social media platforms, such as Instagram and TikTok, and send us a direct message with your questions. Our team is active on social media and ready to assist you.
Our customer service team strives to respond quickly and effectively to all your inquiries and requests. We aim to provide you with excellent customer service and are ready to help with anything you need.
Thank you for choosing Like Charlie! We look forward to serving you.
At Like Charlie, we understand that issues may arise, and we are here to assist you. If you have an issue with your order, please follow these steps:
- Contact Customer Service: Send an email to our customer service team at management@likecharlieclothing.com and clearly describe the issue you are experiencing. Include your name, order number, and any relevant details to help us assist you as quickly as possible.
- Wait for Response: Our customer service team will respond to your email as soon as possible. We strive to resolve all questions and issues quickly and efficiently.
- Stay Informed: Keep an eye on your email for further communication about the problem. We may need additional information or update you on the steps we are taking to resolve the issue.
- Refer to the Return and Warranty Policy: If the issue is related to a defective item, damage, or another matter covered by our return or warranty policy, refer to these policy guidelines for further instructions on returning, exchanging, or refunding your order.
- Keep Communicating: If you have further questions or need more information, do not hesitate to contact us. We are here to ensure you have a positive shopping experience with Like Charlie.
We understand that issues can be frustrating, and we appreciate your patience and cooperation as we work to resolve the problem. Thank you for choosing Like Charlie, and we are committed to ensuring your satisfaction with your purchase.
At Like Charlie, we encourage questions about our products and want to ensure you have all the necessary information. If you have specific questions about a product, please follow these steps:
- Product Page: First, check the product page on our website. Here, you will find detailed information about the product, including features, materials, available colors, and sizes.
- Contact Customer Service: If you still have questions after reviewing the product page, feel free to contact our customer service at management@likecharlieclothing.com. Send your question along with the specific product number and any details you need. Our team is ready to provide you with additional information.
- Size Advice: If you have questions about sizing, check our 'What is my size?' information on the product page. If you still have doubts, don't hesitate to contact our customer service for personalized size advice.
- Social Media: Follow us on our social media platforms, such as Instagram and TikTok, and send us a private message with your questions. Our social media team is ready to assist you.
We understand the importance of having all the necessary information before making a purchase, and we strive to answer all your questions as quickly and comprehensively as possible. Thank you for your interest in Like Charlie, and we look forward to helping you find the perfect item!