Return Policy
We offer free shipping within the Netherlands for orders over €50 and worldwide for orders over €120. However, if a package is returned for a refund, the shipping costs incurred will be deducted from the refund amount. We are not responsible for any customs duties, such as VAT and import duties, on both orders and returned items. You are responsible for all costs and charges associated with your order. We do not refund lost returns, so we recommend using a tracked shipping option. Always keep your proof of shipment until your return has been processed.
Once your return has been processed, we will notify you via a confirmation email. If you are not satisfied with your purchase and wish to return one or more items, please send your order back to us within 14 days of receipt. Items must be returned unused, unwashed, and in their original packaging.
You can return the items by following these steps:
- Download the return form, which you can do here
- Fill in your details
- Insert the top half into the original packaging
- Attach the bottom half to your shipping bag/packaging
Refunds will always be made to the account used for the payment. If your return was received 14 days ago and you have not yet received a refund, please contact us.
Exchanges are not possible. If you want a different size or item, you will need to place a new order.
If you have any questions or concerns about our return policy, please contact us.